CHILD SAFETY
At Big Magic Creative Studio Ltd., we are devoted to creating a safe, supportive, and joyful environment where children can freely express their creativity, build confidence, and thrive in a space that nurtures their overall wellbeing.
Our approach is grounded in compliance with the Child Safe Standards as outlined by the NSW Child Safe Scheme, the National Principles Act 2015, and the Working with Children Act 2012. These guidelines shape our commitment to fostering a secure and inclusive environment for all.
Safety & Supervision
Our child-friendly premises are carefully designed to minimize risks and ensure children’s safety at all times. Every session is supervised by responsible adults who hold current Working with Children Checks.
Health & Wellbeing
We record and respect children’s medical conditions, allergies, and dietary needs to ensure their safety.
Good health practices are encouraged, including drinking water, washing hands, and maintaining personal hygiene.
First aid kits are readily available, and our team is trained in first aid procedures to handle emergencies promptly and effectively.
Inclusivity & Respect
We are committed to fostering a sense of belonging by promoting inclusivity and ensuring every child feels valued, respected, and safe. Individual needs are recognized and accommodated wherever possible to support each child’s unique circumstances.
Communication & Feedback
We maintain open and transparent communication with children and their parents/guardians, addressing any concerns swiftly and thoughtfully. Feedback from children, families, and staff is actively welcomed as we continually strive to improve our safety measures and practices.
You can email us at hello@bigmagiccreativestudio.com.au or call us Kasia 0408 276 255, Olga 0402 610 257
At Big Magic Creative Studio Ltd., safeguarding children is at the heart of everything we do. By prioritizing their safety, inclusivity, and wellbeing, we ensure a space where creativity flourishes and children feel empowered to grow and succeed.
PAYMENT OF FEES
Class/program fees are listed with the class/program details on our website. Payment of the full class/program fee via bank transfer is required at the time of enrolment to secure the place.
PRIVACY
The contact information you supply to Big Magic Creative Studio Ltd. will not be disclosed outside the business without your consent, except where required by law. We do not retain any credit card information that you may provide.
We adhere to relevant data protection laws, including the Privacy Act 1988 in Australia.
MARKETING COMMUNICATION
We will from time-to-time send mail and emails to students and past students for the purpose of marketing. Should you not wish to receive mailings from Big Magic Creative Studio Ltd., please notify us at hello@bigmagiccreativestudio.com.au that you wish to unsubscribe, and you will be removed from our mailing list.
VIDEO & PHOTOGRAPHY
We often take photos or videos during class of students and artworks. We ensure that images are respectful and in line with our values. These photos are used for Big Magic Creative Studio Ltd. promotional purposes such as advertising, brochures, social media, editorials and website. These photos will never be sold and will be used exclusively by and for Big Magic Creative Studio Ltd. Consent for video & photography is included in the registration process.
CANCELLATION POLICY
We recognize that unexpected events can occur. To ensure a seamless experience for everyone, we have outlined the following guidelines for cancellations.
Term Programs Cancellations
Should you decide to withdraw from a term program, you are welcome to transfer the remaining value (at no extra cost) to another individual, provided it is used within three months from the original payment date. Please note that refunds are not available.
Birthday Party Cancellations or Changes
If you need to cancel or adjust a scheduled Birthday Party, please notify us at least 14 days before the event. In these cases, we will issue a credit note, which can be applied toward future Birthday Parties.
Holiday Workshops Cancellations or Changes
For Holiday Workshops bookings, cancellations or changes should be communicated at least 14 days before the scheduled date. A credit note will be provided for use toward any future Holiday Workshops.
For cancellations within 14 days, you may transfer the reserved Holiday Workshop Day to a sibling or friend, as long as this is arranged at least 48 hours prior to the start date. Please notify us as soon as possible.
Late Cancellations and No-Shows
For all classes, including Birthday Parties and Holiday Workshops, late cancellations or failure to attend will not be eligible for refunds or credit notes.
How to Cancel or Make Changes
To cancel or modify a booking, contact us via email or phone to request a transfer, cancellation, or credit note.
You can email us at hello@bigmagiccreativestudio.com.au or call us Kasia 0408 276 255, Olga 0402 610 257
We understand that life happens, and we strive to offer flexibility whenever possible.
This cancellation policy ensures fairness and balance for both Big Magic Creative Studio Ltd. and our valued participants. Thank you for your understanding and support in following these guidelines as we continue to create enjoyable and meaningful artistic experiences for all.